Return & Refund Policy
At LESENOK, every cycling bag is handmade with care, attention to detail, and a strong commitment to quality.
In over 8 years of experience, we have not had a single full product return. We take pride in our craftsmanship and do our best to ensure that every customer is happy with their purchase.
We understand that every situation is different, and we are always open to communication and finding reasonable solutions.
1. Returns for Ready-to-Ship Products
We accept returns of standard, ready-to-ship products within 14 calendar days of delivery, subject to the following conditions:
The item must be unused and in its original condition.
There must be no signs of wear, damage, or dirt.
All original LESENOK tags and labels must remain attached.
The product must retain its original appearance.
For standard change-of-mind returns, the buyer is responsible for both the original shipping cost and return shipping cost, except where applicable law requires otherwise.
Please contact us before sending any item back to arrange the return.
2. Made-to-Order & Personalized Products
Many LESENOK cycling bags are individually handcrafted for each customer.
Customers can choose fabrics, colors, material combinations, custom dimensions, and other personalized features.
For these orders, materials are specifically selected and cut according to the customer's requirements. Once the fabric has been cut and the bag has been made, the materials cannot be returned to their original condition.
Made-to-order and personalized products are not eligible for change-of-mind returns or exchanges where permitted by applicable consumer law.
The standard 14-day return policy for ready-to-ship products does not apply to qualifying custom-made products.
However, we understand that unexpected situations may arise. In exceptional circumstances, LESENOK is happy to discuss possible solutions individually.
These conditions do not affect customers' legal rights regarding manufacturing defects, errors made by LESENOK, or products that do not match the agreed specifications.
3. Refund Processing
Once we receive a returned item, the LESENOK team will carefully inspect its condition.
If the item meets our return conditions, we will approve the refund.
Refunds are issued to the original payment method unless another method has been agreed upon.
Refunds will be processed within the time limits required by applicable law. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
For standard change-of-mind returns, original shipping charges are generally non-refundable, except where required by law.
4. Product Quality & Warranty
Every LESENOK product is carefully handcrafted, with attention to every detail, and checked for quality before shipping.
We use carefully selected materials and aim to create reliable cycling bags for everyday rides, commuting, touring, and bikepacking adventures.
LESENOK offers warranties ranging from 2 months to a lifetime, depending on the product model and its specific warranty terms.
Our warranty covers manufacturing defects in materials and workmanship during the applicable warranty period.
Normal wear and tear, accidental damage, improper use, and unauthorized modifications are generally not covered by our voluntary warranty.
If you experience an issue with your LESENOK product, please contact us with your order number, a description of the problem, and photographs.
We will review your request and do our best to find an appropriate solution.
Our voluntary warranty does not limit any mandatory consumer rights provided by law.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the agreed specifications, please contact LESENOK as soon as possible.
To help us review your request, please provide your order number, a description of the issue, and photographs where possible.
Depending on the circumstances and applicable consumer law, we may offer:
Product repair.
Product replacement.
A refund.
Another mutually agreed solution.
If a manufacturing defect or an error made by LESENOK is confirmed, we will arrange an appropriate solution without charging the customer costs that the seller is legally responsible for.
6. How to Request a Return
To request a return or contact us about a warranty issue, please email:
lesenokbags@gmail.com
Please include:
Your order number.
The product name.
The reason for your request.
Photographs, if relevant.
You can also use the Returns form on our website.
Please contact us before shipping an item back so we can provide return instructions.
7. Consumer Rights
LESENOK is a Ukrainian handmade cycling bag brand shipping orders to customers worldwide.
Our return policy is intended to comply with Ukrainian legislation and mandatory consumer protection laws applicable to international orders.
Nothing in this policy excludes or limits customers' statutory consumer rights.
LESENOK — Colorful Cycling Systems.
Adventure Is Always A Good Idea.
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